If your deposit has not arrived, please check the following:

• Confirm the transaction was sent to the correct deposit address.
• Verify the correct network was used (e.g. ERC-20 vs. BEP-20).
• Check the blockchain explorer for your transaction status and confirmation count.
• Ensure the deposited amount meets our minimum deposit threshold.
• Allow sufficient time — some networks require more confirmations during peak periods.

If all of the above check out and your deposit still has not arrived after 2 hours, please contact our Support team with your transaction ID (TXID) and we will investigate promptly.