1. What is the Lock and Unlock feature?
The Lock and Unlock feature provides you with the ability to temporarily disable your BTSE Card for enhanced security. 

While the card is locked, all transactions will be declined.

2. How can I lock or unlock my BTSE Card?

• Log in to your account via the BTSE app or website.

• Navigate to the "BTSE Card" page.

• Hover over the card you wish to lock or unlock, then click the “Lock” or “Unlock” button to update its status.

3. When should I use the Lock and Unlock feature?
This feature is ideal for situations such as:

• Temporarily misplace your BTSE Card but believing it will be recovered.

• Preventing unauthorized usage of your card while retaining it for future use.

4. Can I unlock my BTSE Card after locking it?
Yes, you can unlock your card at any time by following the same steps in the "BTSE Card" section.

6. What should I do if I encounter issues unlocking my card?
If you experience any difficulties, please contact BTSE Support for prompt assistance.

This feature is designed to enhance your control over your BTSE Card and provide additional layers of security for your financial transactions.