When depositing or withdrawing digital currency assets, please do so with extreme caution. Your assets will be lost if you deposit or withdraw funds into the wrong wallet address by accident. BTSE will not be responsible for any losses or penalties incurred due to incorrect transaction information.
Crypto Recovery Services
However, BTSE may recover lost funds for users in some situations. Under certain circumstances, BTSE can help recover the lost funds, so please contact us at support@btse.com and our customer service team will guide you through the next steps.
Note: There might be a recovery fee charged for each case; This can be deducted from the recovered assets or spot wallet balance.
Note: Attempting to recover an ineligible asset or recovery via an ineligible network will lead to an error message, and you’ll be unable to recover your funds in this situation.
Crypto Recovery Scenarios
Below, please find the different crypto recovery scenarios, and their respective details:
Crypto Recovery Scenario | Retrievable? | CREDIT / REFUND | Recovery Fee | ETA |
Deposited Using Incorrect Chain | Yes | CREDIT / REFUND | 5% or 50 USD Equivalent | 1-3 days |
Deposit Not Credited | Yes | CREDIT | No Fee | 1-3 days |
Incorrect Destination Tag/Memo | Yes | REFUND | Network Fee. | 1-3 days |
Unsupported Token | Please check with team | REFUND | 5% or 50 USD Equivalent | 2-7 days |
Unsupported Chain | No | N/A | N/A | N/A |
Unsupported Token on Certain Chain | Please check with team | REFUND | 5% or 50 USD Equivalent | 2-7 days |
Mistakenly Deposited to BTSE Hot Wallet | Yes | REFUND | Network Fee | 1-3 days |
Deposited to BTSE Hot Wallet - REFUND | Yes | CREDIT | No Fee | 2-7 days |
Address Expired | Yes | CREDIT / REFUND | 5% or 50 USD Equivalent | 1-3 days |
Deposit Below Minimum Threshold | No | N/A | N/A | N/A |
Incorrect Wallet Address that Doesn't Belong to BTSE | No | N/A | N/A | N/A |
Please note that the above list serves as a guide and does not constitute a guarantee that we can recover your assets. Each case will be investigated on an individual basis, and the decision to attempt recovery remains at the sole discretion of the platform.
