Account Deletion using the BTSE Mobile App
Introduction
The Account Deletion feature provides users with a straightforward and secure method to delete their account directly within the BTSE mobile app.
How to Delete Your BTSE Account
Step 1.
Navigate to Account Settings: Go to Account → Security (Manage Account).
Step 2.
Initiate Account Deletion: Select "Delete My Account" and review the advisory.
Step 3.
Balance Check: If you have any remaining balance, you will be prompted to clear it before proceeding.
Step 4.
Confirm Deletion: For accounts without a balance, confirm the deletion request.
Step 5.
Completion: Upon successful deletion, you will be redirected to the login page.
FAQ
Q: How do I delete my account using the BTSE app?
A: Navigate to Account → Security (Manage Account) → Delete My Account, and follow the prompts. If you have any remaining balance, you will need to clear it first.
Q: What if I encounter an error during the account deletion process?
A: If you experience any issues, you will be redirected back to the account deletion page and a temporary error message will be displayed. For further assistance, please contact our customer support.
Q: Is there a waiting period before my account is fully deleted?
A: No, account deletion is immediate upon confirmation, provided you have no balance in your account.
Q: Can I delete my account if I have an active balance?
A: You must first clear any remaining balance in your account before you can proceed with account deletion.
Reminder/Disclaimer
Please ensure that you have secured all necessary information from your account before initiating deletion. Once deleted, your account cannot be recovered. Account deletion is a significant action that should be considered carefully. For any queries or assistance, feel free to contact our customer support team.
