BTSE Identity Verification (KYC): Your Guide to Unlocking Full Platform Features.

As of December 1, 2025, all BTSE users will be required to pass level 1 verification to access crypto depositing and trading features. 

Users who would like to access fiat services such as credit card top-ups and bank transfers will have to pass level 2 advanced verification by submitting a valid proof of address.

Step 1: Access the KYC Verification Page

1. Log in to your BTSE account.

2. Click your profile icon in the top-right corner of the dashboard.

3. From the drop-down menu, select "Verification" to go to the KYC verification section.

4. By default, you'll land on the Individual Verification page.

   1. If you're a corporate user, click [Verify as Corporate] in the top-right corner to switch to corporate verification.

   2. You can switch back to the individual verification process anytime by selecting [Verify as Individual].

   3. Your current verification level, which determines your account’s withdrawal limit, can be checked on this page. To increase your limit, please complete the required verification level.

Step 2: Level 1 Primary Verification

1. Click [Verify Identity] to Start the Identity Verification Process

2. Personal information: Ensure that all details match exactly with those of your government-issued identity document (ID).

     3. Proof of Identity: The system will open a verification window for the next steps:

1. Select the document type

2. Take a clear image of your government-issued ID document. Ensure that your ID photo is clear and that all information is visible. 

              c. Record a video selfie. Ensure that your camera lens is clean and that you are in a well-lit                room so your facial features are clearly visible. 

               d. Follow the widget's prompts to retake any photos or videos if necessary.

4. Our verification process is automated and typically takes less than 3 min to complete. If additional checks are required, we’ll notify you and follow up within 1-2 business days.

Step 3: Level 2 Advanced Verification

For the optional Advanced Verification process, you'll need to upload a proof of address document. 

1. Once your Primary ID Verification submission has been approved, click [Advanced Verification] to continue with the address verification process. 

  2. Proof of Address: A document that confirms where you primarily reside. This document must  include your full name and residential address and must be dated within the last 3 months from the date of submission.

1. Acceptable documents include:

   1. Utility bills (electricity, water, gas)

   2. Bank statements

   3. Tax documents

   4. Rental and lease agreements

   5. Official government correspondence

General Tips for a Successful KYC Verification Process

• Upload High-Quality Documents: Ensure that all images are clear, high-resolution, and not blurry.

• Ensure Accuracy: Double-check that the information you provide matches exactly with the details on your documents.

• Be Patient: In most cases, our verification process is automated and should finish within a couple of minutes. However, in some cases, the review process may take additional time. Carefully following on-screen instructions can help you avoid delays.

  • Note: remind to check the spam/junk folders for notifications, as our emails can sometimes end up there.

• Stay Alert for Additional Requests: To meet customer due diligence requirements, we may occasionally request more information. Our team will contact you through an official BTSE email.

Frequently Asked Questions

Why Can't I Verify My Account?

These might be the potential reasons why your verification process was unsuccessful:

1. Localized License Entities: BTSE has established localized license entities in certain countries. If you are from one of the following countries, please visit and register on your local site to complete the verification process:

   • Lithuania: www.btse.lt

   • Liechtenstein: www.btse.li

2. Excessive Verification Attempts: If your request has been submitted and rejected three times, you will need to contact customer service for further assistance.

3. Sanctioned or Prohibited Jurisdictions: If you’re a citizen or resident of a country listed in our Sanctioned and Prohibited Jurisdictions list, you will not be able to complete the verification process on BTSE.

4. Phone Verification Issues: Ensure that your phone number has been correctly entered and that you have submitted the one-time password. If you have reached the maximum attempt limit for phone verification, this stage will be locked for 24 hours before you can attempt the verification process again.

What is the phone verification requirement?

• To improve our security measures, a phone number verification option has been added to the KYC process. You need to provide a valid phone number and verify it by using an OTP sent via SMS.

Are there limits on the number of KYC submissions?

• Yes, you can submit your KYC verification (both Primary Verification  and Advanced Verification) documents up to three times. If your submission is rejected after three attempts, you will need to contact customer support for further assistance.

• Phone Verification Issues: Ensure that your phone number has been correctly entered and that you have submitted the one-time password. If you have reached the maximum attempt limit for phone verification, this stage will be locked for 24 hours before you can attempt the verification process again.

If you need further help, please reach out to our customer support team.