You may be unable to verify your account for the following reasons:

1. Unsupported jurisdictions

Users from sanctioned or restricted countries are not eligible for verification. You can refer to this article for more information on BTSE's applicable prohibitions and restrctions.

2. Submission limits reached

You can submit verification documents up to 3 times. Should there be rejections due to document or information issues, please contact our support channels.

3. Phone verification issues

• Ensure your phone number is entered correctly

• If you exceed OTP attempts, retry after 24 hours

Tips for successful verification

• Upload clear, high-quality images

• Ensure all information matches your documents exactly

• Follow on-screen instructions carefully

• Check your email (including spam/junk folder) for updates

• Respond promptly if additional information is requested